Frequently Asked Questions (FAQ)

Is ESN only for Erasmus students?

No, we welcome all international and Swedish students!

Events

I can’t see any upcoming events on Hitract

We often release tickets just a few days before the event. Some events don’t require signing up, you can find them on the event calendar.

I bought a ticket but am unable to go. Can I get my money back?

No, however you are welcome to sell the ticket to another person for example in our WhatsApp group.

Can I pay for an event by cash?

If there are still tickets available, you can pay by cash in our office. This does not apply to Timetravels or Sea Battle trips as all payments are handled by them.

Hitract

How do I pass the student verification?
  • Using your Universityadmissions.se account: Select “Personnummer eller e-post”.
  • Using your Lund University account: Select “Studentportal”.
  • eIDAS might also work for some EU countries.
I’m still waiting for approval for becoming a member

You need to visit our office to complete your membership. See our location and hours here.

ESNcard/Membership

When I enter my ESNcard number to get a discount the verification fails

Make sure you have created an account and registered your card on esncard.org. Having an account on Hitract is not enough. Note that it might take up to a day for the databases to sync after registering your card.

How can I benefit from the Ryanair discount?

Follow the instructions at esncard.org/ryanair.

I’m a student at another university, can I join?

Yes! Provided that you are a member of Studentlund. Students from the following universities can become members of Studentlund:

  • Copenhagen Business School
  • Kristianstad University
  • Malmö University
  • Roskilde University
  • Swedish University of Agricultural Sciences
  • Technical University of Denmark
  • The Royal Danish Academy – Architecture
  • University of Copenhagen
I’m not a Studentlund member, could I still join?

If you are ineligible for Studentlund membership, you may join by obtaining special membership in the Academic Society (Akademiska föreningen).

Register here and pay the membership fee. Then show the proof of payment when you come to the office.

Membership in the Academic Society either through Studentlund or by special membership is necessary.

Can I get an ESNcard online?

No, you can only get an ESNcard by visiting our office.

I have an ESNcard from another section. Can I use it here?

Yes, you can benefit from the same partner discounts. However, you must be a member of ESN Lund to get discounts on our events.

I lost my ESNcard. Can I get a new one?

You can purchase a new ESNcard in our office.